Associate Implementation & Customer Success Specialist (Remote)

What are we looking for?

We’re seeking a driven and versatile professional who thrives at the intersection of pre-sales, implementation, and customer success. You’ll be comfortable engaging with clients, translating technical concepts into actionable solutions, and ensuring long-term satisfaction with our products. You are someone with proven client‑facing experience, strong technical know‑how in APIs, SaaS, and cloud technologies, and the ability to communicate complex ideas clearly. You thrives in a fast‑paced, global start‑up environment.

This is a full-time position reporting directly to the Implementation and Customer Success Specialist.

• Minimum 2 years of experience in client-facing/customer success roles preferably within the fintech or financial services sector

• At least 1 year of experience working with APIs and web-based software (SaaS)

• Strong understanding of software development lifecycle and technical implementation processes

• Strong pre-sales and client relationship management experience, beyond ticketing or customer service.

• Familiarity with APIs, databases, and cloud technologies

• Knowledge of OpenPGP and RSA is an added advantages

• Proficient in project management tools and methodologies

• Excellent problem-solving skills and a customer-first approach

• Strong communication skills in English, with the ability to communicate technical concepts to non-technical stakeholders effectively

• Ability to manage multiple projects and priorities simultaneously

• Demonstrated ability to manage multiple customer relationships simultaneously

• Driven and proactive with a strong attention to detail

• Self-starter with the ability to work independently while being a reliable and collaborative team player

• Experience working in a globally distributed start-up or high-growth environment is a plus

• You must have the authorisation to work in the EU