Domain Service Leader(French)

Domain Service Leader with french (SF)

Hybrid, 2 days at office, Bucharest Main scope of the role

The candidate:

• will manage and will be responsible of all the infrastructure subjects of a dedicated application portfolio (Corporate), so she/he has to have good overview of IT infrastructure

• will have to have a strong sens of service

Responsabilities & tasks (additional information)

• In charge from end to end of all infrastructure bricks of his/her scope;

• Manage and guarantee the proper functioning of all production activities of his/her scope;

• In charge of the follow-up of operational projects which are carried out on his/her scope

• Ensure the reporting of the activity on his/her scope (activity indicators change/incidents)

• Run activities on day-to-day basis : be the key contact with internal stakeholders and external ressources;

• Collaborate with internal stakeholders to:

• Anticipate and Define the roadmap of infrastructure evolutions ;

• Anticipate and Define the roadmap for service evolutions ;

• Anticipate and Define the projects of maintaining in operational condition;

• Ensure the framing and quotation of project requests within his/her scope;

• Contribute to projects and ensure the correct execution on the activities under his/her reponsability;

• Manage the monitoring and compliance of assets (inventory and cybersecurity) and documentation of his/her scope;

• Can manage SOX applications or infrastructures; complies with SOX rules Internal stakeholders

• Multiplicity of stakeholders : Application managers, Business Analyst, IS Project Managers and all technical/production teams, other DSLs, cybersecurity teams;

Contracts (outsourcing and services) / external ressources management

• will manage outsourced operational services ( in India and Marocco)

• will ensure results commitment: servers and infrastructure contracts and network operations contracts

Upcoming projects • Move to cloud (AWS)

Candidate's profile:

• IT engineers with around 5 years of experience

• First experience in cloud environment (AWS) o Strong sens of service (collaborative, client-oriented)

Educational Background: Engineer background

Relevant Experience & projects

• Ability to manage stream of a project o Client relationship management o AWS first experience

Technical skills - tools & technologies

• Global understanding of IT infrastructure concepts, not a specialist:

• network and servers infrastructures

• backup and storage infrastructures

• windows and linux technologies

• Cloud AWS

• Agile way of working; product mode;

• ITSM, ITIL service management tool

Major applications under the responsibility of the DSL (non-exhaustive list) are hosted in Infrastructure On-premises and Cloud.

• Notions of knowledge in PAS, SAAS, IAAS and automation;

• Cybersecurity: general understanding of stakes and risks •

SysOps competencies are a must. Certifications (ITIL,…)

• Good knowledge of ITIL processes - 1st level ; Agile and AWS certifications are a plus

Core softskills:

• Coordination skills required (manages the relationship with the Corporate businesses, is at the center of many interaction)

• Importance of dialogue, sense of client service, listening, good communication skills (fostering collaboration with operational stakeholders and Branches representatives)

• Rigorous (respect of operating procedures), organized and persevering o Ability to analyse and summarize

EN mandatory

FR mandatory