IT Operations & Security Manager

Our culture isn't something people join, it's something they build and shape. We believe that every person deserves to be heard and empowered. If you're on the fence about whether you're a fit, we say go for it. Let’s build something great together.

We’re hiring an IT Operations Manager to run IT for our globally distributed engineering organization. You’ll own day-to-day IT operations, drive automation and modernization of our IT stack, and serve as the hands-on technical owner of SOC 2 Type II maintenance and client security reviews.

IT Operations Leadership (primary focus)

• Run day-to-day IT operations for a remote, globally distributed team - endpoint management, identity and access, device lifecycle, collaboration tooling.

• Own onboarding and offboarding end-to-end: account provisioning, MDM enrollment, access grants, secure de-provisioning.

• Maintain asset inventory, software license hygiene, and vendor relationships.
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IT Automation & Modernization

• Identify repetitive IT workflows and automate them — scripts, SSO flows, provisioning integrations, ticket automation.

• Evaluate and adopt tooling that reduces manual IT touch work (MDM, HRIS↔IT sync, compliance automation).

• Improve self-service so the organization solves common IT needs without opening a ticket.
  

Security Compliance Maintaining

• Maintain Transcenda’s SOC 2 Type II program — evidence collection, control ownership, annual audit prep.

• Keep IT-side security baselines current: endpoint protection, access controls, MDM policies.

• Respond to client security reviews, questionnaires, and due-diligence requests as the primary technical contact.

• Monitor relevant IT security risks and adjust baselines; no expectation to author new frameworks from scratch.
  

Cross-Functional Partnership

• Partner with HR on onboarding/offboarding automation and policy enforcement.

• Partner with Legal on contractual security obligations and client review responses.

• Partner with Delivery on client-specific IT setups and access requirements.

• Communicate changes in IT and security posture clearly to the broader organization.

• 5+ years in IT operations or IT security, including 2+ years leading an IT Support team.

• Hands-on experience running day-to-day IT for a distributed/remote workforce: Google Workspace administration, SSO, VPN, endpoint protection.

• Mac fleet management via MDM (Jamf, Kandji, Mosyle, or equivalent) — explicit, hands-on, current.

• Experience owning onboarding/offboarding, access management, and asset/licensing processes.

• SOC 2 Type II maintenance - evidence collection, control upkeep, annual audit prep, responding to client security reviews.

• Player-coach comfort - one direct report today; the role requires individual contribution alongside leadership.

• Fluent English; comfortable responding to client security questionnaires and participating in due-diligence reviews.